Welcome to Discovering Pakistan. These Terms and Conditions apply to all bookings made with us—whether through our website, phone, email, or in person. By using our website or booking a tour with us, you agree to these terms.
1. About Us
Discovering Pakistan is a registered travel and tour company offering guided, private, and customized travel experiences throughout Pakistan. We cater to both domestic and international travelers.
2. Booking Policy
- A booking is confirmed only after receiving a 30% deposit of the total tour cost.
- By booking with us, you confirm that you are at least 18 years old and legally able to enter into a contract.
- All bookings are subject to availability.
3. Payments
- We accept payments via bank transfer, credit/debit card, PayPal, or cryptocurrency.
- The initial advance payment is 30% of the total tour price.
- The remaining 70% must be paid at the start of the tour, unless otherwise agreed.
- Foreign tourists will be charged in USD, and any exchange rate differences or bank fees are the customer’s responsibility.
4. Cancellation & Refund Policy
If you cancel:
- More than 60 days before the tour: 50% refund of your advance (30%).
- 14 to 59 days before the tour: No refund of advance payment.
- Less than 14 days before the tour: You must pay an additional 20% of the tour amount.
If we cancel the tour due to weather, safety, or other valid reasons, you will receive a full refund or rescheduling option.
5. Travel Insurance
We strongly recommend that all travelers obtain travel insurance that covers:
- Trip cancellation
- Lost luggage
- Medical emergencies
- Accidents or delays
We are not responsible for any costs due to lack of insurance.
6. Tour Changes
We reserve the right to make changes to the itinerary or cancel parts of a tour if:
- Weather conditions
- Road blockages
- Political or safety situations
We will provide alternative plans or similar experiences where possible.
7. Responsibilities
We are responsible for providing the services mentioned in the tour package. However, we are not liable for:
- Delays caused by road, weather, or traffic
- Natural disasters or political restrictions
- Injuries, loss, or damages not directly caused by our negligence
8. Traveler Behavior
- Participants must behave respectfully toward fellow travelers, staff, and local communities.
- Narcotics, illegal substances, and firearms are strictly prohibited.
- Any disruption, aggression, or violation of laws will result in removal from the tour without a refund.
- Smoking inside vehicles is not allowed.
- You must inform staff about any suspicious or dangerous behavior during the tour.
9. Passport & Visa (For International Tourists)
- You must carry a valid passport and visa at all times.
- We can assist with visa invitation letters, but approval is the traveler’s responsibility.
- Travel insurance is highly recommended for foreign nationals.
- Some areas may require additional security clearance for foreign tourists.
10. Transport & Fuel Clause
- If fuel prices increase after booking or during the tour, additional charges may apply.
- In case of road closures, landslides, or strikes, Discovering Pakistan is not liable for missed destinations or delays.
- Extra charges may be required for secondary transport or extended hotel stays in such scenarios.
11. Flights
- Air tickets will be booked only after full payment and are billed separately unless stated otherwise.
- Air tickets are non-refundable and non-transferable.
- We are not responsible for airline delays or cancellations.
- If an extra night is required due to flight changes, the participant will bear the cost.
12. Tour Services & Third-Party Facilities
- We offer third-party services like hotels, jeeps, and transport. These are not owned by Discovering Pakistan.
- We ensure quality but cannot be held directly liable for third-party issues.
- We handle all complaints seriously and provide support to resolve them.
13. Clothing & Gear
- Weather in Northern Pakistan can be unpredictable.
- Please wear non-slippery trekking shoes or boots. Avoid heels or dress shoes.
- Bring clothing suited for mountain climates, especially in the evenings.
14. Refunds & Itinerary Changes
- If any service is unused (e.g., jeep ride, breakfast), no refund will be issued.
- Sightseeing points may be skipped due to road or weather issues.
- Extra costs for additional nights or detours are the participant’s responsibility.
15. Personal Identification
- Pakistani participants must carry a valid CNIC.
- Foreign participants must carry a valid passport and visa.
- Failure to provide legal identification may result in exclusion from the tour.
16. Time & Group Etiquette
- Punctuality is required. Latecomers may be left behind or miss activities.
- Respect your fellow travelers. Disruptive participants may be excluded without a refund.
17. Photography & Media Use
- Discovering Pakistan may use tour photos and videos for promotional purposes.
- If you do not want your image used, please inform us in advance.
- All media on our website and social media, including photos and videos, are either owned by Discovering Pakistan or used with permission. They cannot be used without authorization.
18. Privacy Policy
- We respect your privacy. Personal information is used only for tour processing and improvement.
- We do not sell or share your data with third parties without your consent.
19. Intellectual Property
- Content including text, design, logos, and tourist photos on our site are the intellectual property of Discovering Pakistan.
- They may not be copied or reproduced without written permission.
20. Governing Law
- These terms are governed by the laws of Pakistan.
- Any disputes will be handled in the courts of Lahore, Punjab, Pakistan.
21. Feedback & Contact
We take your feedback seriously.
📧 Email: [email protected]
📞 Phone/WhatsApp: +92 300 1114884, +92 335 1234518
🌐 Website: www.discoveringpakistan.com